Logistics Challenges in E-Commerce: A Study on Delhivery Ltd.

Abstract

The development of e-commerce in India has transformed consumer behaviour with a huge demand for swift, secure, and scalable logistics solutions. This revolution has put logistics companies such as Delhivery Ltd. at the forefront of online commerce with the need to keep pace with changing technological, operational, and customer-oriented challenges. The purpose of this study is to investigate and examine the critical logistics challenges faced by Delhivery within the context of India's burgeoning e-commerce space. The study uses primary and secondary methods of data collection. The structured survey and interviews conducted among operational personnel and logistics professionals who work in or are affiliated with Delhivery obtained the primary data. Industry reports, company case studies, government policy papers, and research journals provided the secondary data. The study is concerned with operational inefficiencies, technological integration loopholes, communication failure between departments, shortage of manpower, infrastructure inadequacies, and first- and last-mile delivery problems. The findings indicate that although Delhivery has been able to implement cutting-edge technologies such as real-time tracking, automatic sorting, and route optimization, the organization still encounters internal hurdles. These range from inefficient coordination between inbound and outbound teams, inadequate employee training, and peak load hour inefficiencies. Night shift operations are also disadvantaged by shortages in manpower, with inconsistent cross-shift communication. The research also finds that IT integration needs improvement and cross-functional collaboration needs to be tightened. The thesis offers specific suggestions, including enhancing employee training initiatives, expenditure on IT updates, increasing warehouse facilities, and optimizing shift coordination procedures. It asserts that overcoming these challenges will enhance Delhivery's operational efficiency and reinforce its competitive edge in the rapidly expanding Indian logistics market. This research adds insight to logistics management for e-commerce and provides a framework that can be used by other logistics providers wishing to streamline operation in changing market environments.