Enhancing Supply Chain Efficiency Through Digital Transformation and Automation

Abstract

In today’s competitive and digitally driven global economy, supply chain efficiency plays a critical role in determining the success and sustainability of businesses. This study explores how Indian companies are leveraging digital transformation and automation to enhance supply chain performance, focusing on technologies such as Artificial Intelligence (AI), the Internet of Things (IoT), Robotic Process Automation (RPA), and Blockchain.

The research combines theoretical perspectives with practical insights collected from 50 professionals across sectors like logistics, manufacturing, retail, e-commerce, and pharmaceuticals. Findings reveal that digital tools significantly improve lead times, inventory accuracy, cost control, and customer satisfaction. Despite the clear advantages, many businesses face challenges like system integration issues, lack of skilled talent, and high implementation costs. Still, a strong majority of companies (88%) express intent to invest further in digital solutions, indicating optimism about the future of supply chain innovation in India.