Investigating key drivers of employee satisfaction in the finance sector: A business analytics approach in Delhi NCR

Abstract

The finance sector in Delhi NCR is characterized by rapid innovation, intense competition, and a highly skilled workforce. Recognizing the significance of employee satisfaction as a determinant of organizational performance, this study employs a quantitative, cross-sectional survey methodology to identify and analyse the key drivers impacting job satisfaction among finance professionals. Using business analytics techniques such as correlation and regression analysis on data collected from 60 employees across various organizational types, the findings reveal that leadership and management quality are the most influential factors, followed by compensation and organizational culture. These insights assist finance organizations in designing targeted HR strategies to improve engagement, retention, and overall productivity within a highly competitive landscape. The research emphasizes the importance of sectorspecific, data-driven approaches for understanding employee needs in emerging markets.