Visionary And Innovative Leadership in Organizational Change: A Case Study of The BPO Industry

Abstract

In the rapidly evolving landscape of the Business Process Outsourcing (BPO) industry, organizational change is not a choice but a necessity. This paper explores the crucial role of leadership—particularly visionary and innovative leadership—in managing change effectively within BPO firms. Using Accenture as a case study, the research highlights how leadership styles, competencies, and change management strategies determine the success or failure of transformation initiatives. Key findings underscore that vision and innovation are central leadership traits that enable resilience, adaptability, and long-term organizational sustainability in the face of continuous disruption.